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Nice to meet you.

Some people are wired for systems. Others for creativity. Lauren operates at the intersection of both.

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SERRI is shaped by Lauren's top CliftonStrengths —

Strategic
Empathy
Responsibility
Relator
Ideation

These strengths form the foundation of a grounded, intuitive approach to relationships and delivery through steady, thoughtful alignment, making her a natural fit for optimizing operational clarity and elevating the client experience.

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With a bachelor's degree in Finance and an eye for design, Lauren brings a rare combination of analytical precision and creative instinct to every engagement. That blend shaped a career that began in the Chicago office of Spencer Stuart International, supporting the U.S. Managing Partner inside one of the world’s most respected executive search firms. Her path then moved through the dot‑com era and into real estate and finance, where she ultimately served as a wholesale account executive for a division of Lehman Brothers in the years leading up to its collapse. From there, her work expanded across brand, marketing, operations, and client leadership—refining efficiencies, building structure, and owning relationships at a strategic level while staying deeply connected to the day‑to‑day client experience—spanning industries from healthcare IT and skincare to media and luxury goods.  Across every environment, she saw the same pattern: the brand, the operations, and the client experience were rarely aligned. That insight is what her practice is built around today.

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​“The right systems, the right message, and the right materials don't just improve how a business operates — they shape how clients feel about it, and whether they stay.”

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Unlike most engagements that require a separate hire for each discipline, she brings all of it.​

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Lauren tackles every challenge methodically, collaboratively, and with intention. She has a natural ability to identify deficiencies and bottlenecks and build the structure that fine‑tunes and elevates every touchpoint of an experience—from strengthening brand presence through polished collateral and presentations to implementing the systems and processes that make teams more efficient and clients more loyal.

 

What drives her is straightforward: when a business runs well on the inside, it shows on the outside. Teams have the tools they need, making departments more efficient and requiring less oversight. Leadership can focus on what they do best — strategy, team development, and growth. Clients are more than satisfied; they become loyal, long-term partners. And that is the kind of trust that keeps people coming back, referring others, and building something together.

Flexible by design.

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PROJECT BASED

 

Defined scope, clear deliverables, and a focused timeline — ideal for specific initiatives that need expert execution without a long-term commitment.

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FRACTIONAL

 

Dedicated, ongoing support across your brand, workflows, and client experience — without the overhead of a full-time employee. You get consistent, senior-level expertise structured around your business needs.

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FULL TIME

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Open to full-time employment where the scope, culture, and mission are the right fit. Brings the same depth of expertise and hands-on approach to an in-house role as to any consulting engagement.

Clarity often starts with the simplest conversation. 

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